Shipping costs

Pool Set offer FREE SHIPPING Australia wide.

Dispatch and time frames

Orders placed before 12pm on any normal weekday will be dispatched on the same day - so long as the item is in stock and ready to be dispatched.

If an order is placed after 12pm, your order will be dispatched from our warehouse early the following day - again, if the item is in stock and ready to be dispatched.

Below is a guideline for our regular delivery times after dispatch.

These are normal times (98% success rate). We allow 1 day to dispatch your order but there are rare unexpected delays that can occur which are out of our control and may delay your delivery. However, our promise to you is that we deliver on time or we credit back your delivery charge!

If you have received a parcel outside the estimated despatch and shipping times for your area please simply call or email us and we will investigate and add a credit (the cost of your original shipping) to your Poolset account for your next order.

How your order is shipped

We use Australia Post and Fastway Couriers services to deliver your order so we deliver anywhere they do - this means delivery to your Post Office Box is absolutely fine!

During the checkout process there is a delivery instructions comment box if you have any special requests. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

At checkout you will be required to choose from the following two methods of delivery. 'Sign on Delivery' or 'Authority to Leave'.

AUTHORITY TO LEAVE - THE CONVENIENCE OF DELIVERY IF YOU ARE NOT THERE

• Simply check the option for ‘Authority to Leave’ at checkout
• Enter any relevant delivery instructions in the comment field (eg. Please leave parcel on front porch)
• Be aware that if you live in certain housing (especially apartments) your parcel may not be left even if you request it. Australia Post and Fastway Couriers reserve the right for their staff to not leave a package if they deem your property a risk to themselves or they believe the parcel is at risk of theft or damage. On the rare occasion that this occurs, if your package is being delivered via Australia Post you will be required to collect it from the designated Australia Post facility. If your package is being delivered via Fastway Couriers you will be able to arrange re-delivery of your parcel or pick it up from their closest depot
• When you choose this delivery option please also be aware that Pool Set will not be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.

SIGN ON DELIVERY - THE SECURITY OF RECIEVING YOUR ORDER IN PERSON

• Simply choose the option for 'Sign on Delivery' at checkout
• You will need to be present to sign for your delivery
• When you receive your delivery please ensure you check the parcel for any damage
• If the package is damaged please notify us immediately so we may investigate and rectify the situation
• If you are not available to sign for the delivery when the Australia Post staff arrive it is likely they will take the item to their Australia Post facility to await collection.
• If your package is being delivered via Fastway Couriers you will be able to arrange re-delivery of your parcel or pick it up from their closest depot

Tracking

Once your order is despatched you will receive an email with your parcels tracking number.

PO Boxes

Yes we deliver to Post Office boxes!

Public Holidays

Couriers don't work over public holidays, so please be prepared for possible delays to delivery times these times. Delays should be expected especially around Christmas, and to a lesser extent Easter, as courier routes become congested. Our best advice would be to order early to minimise the risk of not getting an item delivered by your preferred time.